Is there a guide on how to use the congress platform?
A detailed guide will be sent to all registered delegates together with the login details on October 1 and will be available on the website from this date too.
Can I search content on the congress platform?
You can search any content on the congress platform via the search icon in the upper left corner of the menu.
Where do I find the sessions? – On-demand and current live sessions?
The live session stream can be watched via the “Session Rooms” button in the platform lobby. On demand content can be accessed in the On Demand button in the Programme section. Further details can be found in the platform guide provided.
How do I get the CME-Points? – What do I need to do?
Your CME points will be accumulated based on the actual time you have viewed the content. The CME evaluation form will be sent out shortly after the congress. You may as well watch content up to 3 months after the congress dates to obtain (additional) CME points.
Can I ask questions for oral ePoster presentations?
Yes, in every ePoster presentation page there is a comment field available where questions can be posed. The eposter authors can access them any time and reply directly in the comment section.
Where can I find the ePosters?
The ePosters are accessible via the ePoster section in the congress platform. You will be redirected to the ePoster library in the EANS Academy then.
How can I contact the speakers?
You can contact the speakers via the chat function.
How can I get in contact with other attendees/exhibitors?
You can chat with other attendees via the Chat page. Exhibitors can be contacted directly via the exhibitor profile.
Accessing the Platform
How can I access the congress platform?
The access link will be available on the website from October 1 and will also be sent out via email together with the login details on October 1 around 11 am (CET).
How can I log in to the platform/ where do I find my credentials?
You will receive your access details via the e-mail address you have registered with on October 1 around 11 am (CET). Please also check your spam folder. If you cannot retrieve the email, please contact email@example.com.
What do I need to attend the virtual congress?
You only need to be registered, have a good internet connection, and your computer or device. For the best viewing experience, we recommend that you join the conference using a desktop computer or laptop using latest version of Chrome or Firefox.
What technical requirements do I need to participate?
You need a stable internet connection, sound output and, if necessary, a microphone / headset. We recommend that you follow the congress on your PC. It is possible to use your smartphone or tablet, but this can affect the presentation of the platform and the transmission of the stream.
Can I watch the eEANS2021 on my mobile device?
We recommend that you follow the congress on your PC. It is possible to use your smartphone or tablet, but this can affect the presentation of the platform and the transmission of the stream.
Can I re-enter the platform, if I have to leave in between?
Yes, you can login and logout anytime.
How long will the platform be open? What will happen to the content afterwards?
The content will be online on the congress platform up to 3 months after the congress. Afterwards the content will be available on the EANS Academy.
Sessions on the Platform
How can I attend the live sessions?
To attend the live sessions, simply select the “Session Rooms” button in the platform lobby or access the session via the Programme section. You can join the session at any time.
Do I need to join each session separately or can I stay in the stream after the session?
You can remain in the session stream throughout the day and do not have to exit it after the session. Break content will be available.
Will there be any content during the breaks?
Yes, break slides and videos will be available in each session room during the breaks.
When will the congress content be available in the EANS Academy?
All presentations will be available on demand in the congress platform until 3 months after the congress dates (January 7, 2022). After that, they will be available in the EANS Academy.
How can I ask questions during a session?
The question box will appear to the right of the stream. You can only ask one question at a time.
Questions in full screen are not possible.
How does live Q&A work?
During the live sessions, a Q&A box will be available in the live stream. All questions can be posed and upvoted there. The session chairs will then address the most relevant questions to the speakers.
In addition, questions can be left in the Comment field available for each on demand presentation. Speakers can answer them at their own discretion then.
When is the on demand content available?
Oral ePoster presentations will be available on demand from October 1st onwards. All live streamed presentations from the Scientific Programme will be available within a few hours after the scheduled session time.
I cannot access the platform. What can I do?
You have received your access details via the e-mail address you have registered with on October 1. Please also check your spam folder. If you cannot retrieve it, please write an e-mail to firstname.lastname@example.org.
Please note that only delegates with fully paid registration fees will be able to access the congress platform.
Is there a live support function available?
Yes, in case of any questions or issues you can contact the congress team directly via the live chat function in the bottom right corner.
Why do I sometimes not hear a sound in a lecture?
If you do not hear any sound in some of the sequences of the live events, this could be for the following reason: If you are following the live event on your mobile phone or tablet, the sound will be reproduced above the normal conversation volume. If the speaker now plays a video, this is played back via the media volume. To adjust the volume for the video being played, you have to adjust the media volume separately in the volume settings of your mobile phone or tablet.
What can I do if I don´t see some content?
With the arrow icon in the top left corner, you can update the data for the platform.
I can still not see the content, what should I do?
On your profile page in the bottom left corner, you find a button called 'Reset data'. With this you can re-initialize the whole platform and fix potential data inconsistencies.
I am a speaker, do I have to be online for my session (Q&A)? When do I have to be online?
You will be required to connect 30 minutes before the start of your session. For further details please consult the Speaker Guidelines.
Why do speakers have to pay for the registration?
Our policy is to keep registration costs as low as we reasonably can in order to ensure that as many participants as possible can benefit from the opportunity to network with our eminent international faculty. As a consequence, we are unfortunately unable to cover registration and associated costs; we very much hope that you will appreciate the rationale behind this decision.
I have missed the deadline to upload my presentation. Can I still deliver my talk?
Please contact email@example.com.
I have an oral eposter presentation. When is my presentation?
Oral ePoster presentations are only available on demand in the Oral ePoster Presentations section.